Shipping policy

Last updated: August 31, 2026

HVSH FIVE works with trusted production and shipping partners to prepare and deliver orders. Shipping costs and available delivery methods are displayed at checkout based on the items ordered and delivery destination.

ORDER PROCESSING

Most orders are prepared within 2–7 business days before shipment.

Business days do not include weekends or holidays. Limited releases, high-volume periods and specialty items may require additional processing time.

ESTIMATED DELIVERY

United States: Typically 3–10 business days after shipment.

International: Typically 7–25 business days after shipment.

These are estimates and not guaranteed delivery dates. Customs processing, carrier delays, severe weather, holidays and destination-specific conditions may extend delivery times.

TRACKING

When tracking is available, it will be sent to the email address or phone number provided during checkout.

Tracking may take 24–72 hours to display movement after a shipping label has been created.

SEPARATE PACKAGES

Items from the same order may be prepared at different facilities. Your order may arrive in multiple packages with separate tracking numbers.

You will not be charged additional shipping because an order is divided into multiple packages.

SHIPPING COSTS

Shipping costs are calculated and displayed during checkout. Available rates depend on the items in your order, destination and selected delivery method.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address.

Contact HVSHFIVE@gmail.com as soon as possible if your address needs to be corrected. We cannot guarantee address changes after fulfillment has started.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

DELAYED OR LOST PACKAGES

If tracking has not updated for an extended period or your package appears lost, contact us and the shipping carrier so the shipment can be reviewed.

Carrier investigations may take additional time. We will provide available information and assist with the claim process when possible.

PACKAGES MARKED DELIVERED

If tracking shows delivered but you cannot locate the package:

• Check around the delivery location
• Ask household members or neighbors
• Check with an apartment office or mailroom
• Contact the shipping carrier

HVSH FIVE will assist with available carrier information, but we cannot guarantee replacement of packages confirmed as delivered to the address entered at checkout.

INTERNATIONAL ORDERS

International customers are responsible for customs duties, import taxes and other fees charged by the destination country unless checkout explicitly states otherwise.

Customs processing and related delays are outside the control of HVSH FIVE.

QUESTIONS

For questions about an order, contact HVSHFIVE@gmail.com and include your order number.