Refund policy

Last updated: August 31, 2026

We want you to feel confident ordering from HVSH FIVE. Eligible items may be returned within 45 days of delivery.

RETURN ELIGIBILITY

To qualify for a return, an item must be unworn, unwashed, unaltered and in its original condition with all original tags attached. Items must be free from stains, damage, pet hair, smoke and other strong odors.

You will also need your order number or other proof of purchase.

Items sent back without first requesting a return may not be accepted. Do not send a return to the address shown on the original package unless that address is specifically provided in your return instructions.

STARTING A RETURN

To request a return, contact HVSHFIVE@gmail.com within 45 days of delivery. Include:

• Your name
• Order number
• Item being returned
• Reason for the return

If the return is approved, we will provide instructions and the correct return address.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect.

Original shipping charges are nonrefundable. We recommend using a trackable shipping method because HVSH FIVE is not responsible for returns lost during transit.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Inspect your order when it arrives. Contact HVSHFIVE@gmail.com within seven days of delivery if an item is damaged, defective or incorrect.

Include your order number and clear photographs of the item and packaging so we can review the issue and make it right.

Minor differences in garment color, wash, print placement or finish can occur between production batches. These variations are normal for washed and individually produced garments and are not considered defects unless they materially affect the quality or use of the item.

NONRETURNABLE ITEMS

The following cannot be returned:

• Gift cards
• Items marked final sale
• Items that have been worn or washed
• Items with removed tags
• Altered or customized items
• Items damaged after delivery
• Items containing stains, pet hair, smoke or strong odors

EXCHANGES

Exchanges are subject to product and size availability. Contact us before returning anything to confirm whether an exchange is possible.

Because limited items and sizes may sell out, the fastest option may be to return the original item and place a new order.

REFUNDS

We will notify you after your return is received and inspected.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved, contact HVSHFIVE@gmail.com.